Returns & order issues.
If something is not right with your order, tell us promptly so our team can review it with you.
When to contact us
Submit a return or issue request within two calendar days after delivery. The request deadline is calculated using the Africa/Lagos calendar. Requests are reviewed against the order and the details you provide.
Sign in to your verified customer account and open the request from your delivered order, or contact our team on WhatsApp with your order number.
Change of mind
For a change-of-mind request, items must be unused and undamaged, with all tags attached and in their original packaging. Personalised items follow the same condition and timing requirements.
Defective or incorrect items
Report a defective or incorrect item within the same two-calendar-day window and describe the issue. Our team will review the case with you. Any remedy, such as repair, replacement or refund, will be discussed and agreed with you case by case; no automatic refund is promised.
How review works
Submitting a request does not automatically approve a return or refund. We will review the details and contact you with next steps. Keep the item and its packaging until our team has responded.